Terms & Conditions
1. Introduction
These Terms & Conditions apply to all work carried out by Shelby Flooring. By accepting a quote or booking our services, you agree to the terms outlined below.
2. Quotations
All quotations are provided based on the information available at the time, including measurements, photos or site visits.
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Quotes are valid for 30 days unless stated otherwise
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Prices may change if additional work is required
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Any variations will be discussed and agreed before work continues
3. Supply & Installation
We offer both supply and fit, and installation-only services.
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Materials supplied will be agreed in advance
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If customers supply materials, we are not responsible for defects or suitability
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It is the customer’s responsibility to ensure sufficient materials are available
4. Subfloor & Preparation
Proper subfloor preparation is essential for a quality finish.
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Additional preparation work may be required once existing flooring is removed
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Any extra work will be quoted and agreed before proceeding
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We are not responsible for issues caused by underlying structural problems
5. Access & Site Conditions
Customers must ensure the work area is ready for installation.
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Clear access to the work area is required
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Furniture should be removed unless agreed otherwise
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Delays caused by access issues may result in additional charges
6. Installation Times
Installation times are estimates and may vary depending on site conditions and preparation requirements.
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We aim to complete work within agreed timeframes
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Delays may occur due to unforeseen issues or additional work
7. Payments
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Payment terms will be agreed before work begins.
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A deposit may be required to secure booking
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Final payment is due upon completion unless otherwise agreed
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Late payments may result in additional charges
8. Cancellations
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Cancellations should be made as early as possible
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Deposits may be non-refundable if work has been scheduled or materials ordered
9. Liability
We take care to deliver all work to a high standard.
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We are not liable for pre-existing issues with subfloors or structures
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Minor variations in materials or finishes may occur
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Any concerns should be raised promptly after completion
10. Guarantee
We provide a workmanship guarantee on all installations.
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This covers installation faults only
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It does not cover wear and tear, misuse or material defects
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Manufacturer warranties apply to supplied materials
11. Health & Safety
We follow appropriate health and safety practices while working on site.
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Customers should ensure a safe working environment
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Children and pets should be kept clear of work areas
12. Service Areas
We provide services across London, Essex and Hertfordshire. Work outside these areas may be considered upon request.
13. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. The latest version will always be available on our website.
14. Contact Details
f you have any questions regarding these Terms & Conditions, please contact:
Shelby Flooring
0770 647 9860