Privacy Policy
1. Introduction
Shelby Flooring is committed to protecting your privacy. This policy explains how we collect, use and store your personal information when you use our website or contact us.
2. Information We Collect
We may collect the following information:
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Name
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Phone number
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Email address
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Address or project location
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Details about your flooring enquiry
This information is collected when you contact us, request a quote or use our website forms.
3. How We Use Your Information
We use your information to:
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Respond to enquiries and provide quotes
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Arrange and carry out flooring installation services
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Communicate with you about your project
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Improve our services and website
We only use your information where necessary and relevant to your enquiry or service.
4. Legal Basis for Processing
We process your data under the following lawful bases:
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Contract – to provide quotes and carry out agreed work
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Legitimate interest – to respond to enquiries and manage our business
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Consent – where you have agreed to provide your information
5. Data Sharing
We do not sell or share your personal information with third parties for marketing purposes.
We may share your information only where necessary, such as:
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With suppliers or contractors involved in your project
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Where required by law
6. Data Storage & Security
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse.
Your data is stored securely and only kept for as long as necessary to fulfil its purpose.
7. Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your data where appropriate
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Object to or restrict how your data is used
To exercise these rights, please contact us using the details below.
8. Cookies
Our website may use cookies to improve user experience and track website performance.
You can control or disable cookies through your browser settings.
9. Third-Party Services
Our website may use third-party services such as analytics tools or embedded content. These services may collect anonymised usage data.